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Order Processing & Delivery

• Orders are received and processed within 1 business day, excluding weekends.

• All orders are shipped from Orange Park, Florida Once shipped, a tracking number will be emailed to you via UPS or USPS.

• All other U.S. states: 2–8 business days

R&A Luxe is not responsible for theft after confirmed delivery to the address provided at checkout.

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Damaged Orders

In case your order arrives damaged, please provide:

• Clear images of:

  • The outer shipping box

  • The product packaging

  • Any visible damage or leaks

Photo documentation is required to file a replacement or refund claim.
We use protective packaging to minimize such incidents, but if it happens, reach out with images for fast support.

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Wholesale Shipping

Shipping for bulk orders is calculated case-by-case based on volume and destination.
For quotes or more information, contact us at: nancyalayan21@gmail.com

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Lost, Unclaimed, or Rejected Packages

• We are not responsible for lost, unclaimed, or rejected packages.

• Shipping fees are non-refundable, unless the issue was caused by our team.